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APNA Central Secretariat & Helpdesk

Get in Touch with APNA

Whether you are an ISP operator seeking membership guidance, technical peering collaboration, regulatory assistance, or general queries, our coordination team is available to support you.

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Office Hours
Mon – Sat: 09:00 AM – 06:00 PM
Direct Helpline
+92 321 6657123 / +92 48 3701111

Head Office

Faisalabad

St # 16 Mohala Rasool Pura Faiz Abad, Faisalabad, Punjab, Pakistan

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Regional Office

Sargodha

Office No: 4, Block-Y Iqbal Colony, Sargodha, Punjab, Pakistan

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Call & Voice Lines

Official Helplines
+92 321 6657123
Call Helpline

Email Desks

Digital Correspondence
info@apna.org.pk
Email Secretariat
Direct Message Form

Send an Official Message

Please fill in the form below. Your request will be routed directly to the relevant APNA desk.

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Need to Report an ISP Fraud or Operator Dispute?

If you are facing illegal cable cutting, bandwidth fraud, or an unresolved billing dispute with another operator, please use our formal Dispute Cell.

Open Dispute Cell
Central Location (Faisalabad) Pakistan
Our Service Commitment
  • Official ticket logging for all membership inquiries
  • Response within 24 business hours
  • Direct escalation to relevant Standing Committee Chairs
Common Inquiries

Frequently Asked Questions

Find quick answers to common queries regarding membership registration, operator verification, dispute handling, and APNA events.

You can register online through our Membership Portal. Choose between Basic, Executive, or Corporate packages depending on your business requirements, submit your ISP business details and CNIC, and our administrative panel will review your credentials for approval.

Standard APNA memberships are issued on an annual (12 months) term. Upon successful registration and activation, members enjoy the full suite of representation, legal backing, and event access. Timely renewal reminders are sent before expiration to ensure continuous coverage.

Membership fees can be deposited via direct official bank transfer, mobile banking, or bank voucher. Once paid, simply upload your deposit receipt or transaction voucher in your Member Portal for rapid administrative verification.

General queries can be sent here, but for formal operator disputes, cable cutting incidents, or default cases, please use our specialized Dispute Redressal Cell. Note that formal dispute filing requires an active verified APNA Executive/Corporate membership.

You can visit the Standing Committees Directory to review specific panels (e.g., Legal, Peering, Tariff, Technical). Each committee lists appointed leadership members and their direct contact coordinates.
Join the Collective Voice

Empower Your Network with APNA

Join hundreds of verified ISPs, cable operators, and data network providers across Pakistan.

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